For return inquiries please contact customerservice@merchandisesquared.com
Merch² values every customer, and we understand that sometimes things don't go as planned. We're committed to providing high-quality customer service, including a fair and transparent returns process.
Damaged or Defective Items
If a physical item you purchased from Merch² arrives damaged, defective, or not in the condition described on our website, you may be eligible for a replacement or full refund. You have 30 days from your purchase date to notify us.
Eligibility Requirements for Damaged/Defective Returns
To qualify for a full refund, all of the following must apply:
- You contacted Merch² customer service immediately upon noticing the issue
- The item arrived outside the condition described on our website (e.g., condition grade A/B/C, "renewed," "like new," etc.)
- The item arrived damaged or unusable
- You're returning the item within 30 days of the original shipment date
- You can provide proof of purchase
Digital products are not eligible for return.
Changed Your Mind?
If your item arrived as described but you'd simply like to return it, you may do so within 30 days of your purchase date, provided the item is unused and in its original condition and packaging. Return shipping costs are the customer's responsibility, and a refund will be issued once the item is received and inspected.
Please Note
- Items that match their described condition at the time of purchase (including condition grade or "renewed" status) may not qualify for a full refund or replacement under the damaged/defective terms above, even if returned.
- Merch² retains final authority to accept or decline any return.
- Items that don't meet the eligibility requirements above will not be accepted for return.